Chief Operations Officer
The Chief Operations Officer (COO) serves as the operational leader of United Way of Greater Los Angeles (UWGLA) and provides leadership and guidance to ensure program regulations, performance outcomes, and operations are managed appropriately, in accordance with applicable local, state, and federal laws. The Chief Operations Officer is a member of the Executive Team and is accountable to the President & CEO. The role works closely with the entire enterprise and is responsible for developing, executing, and monitoring strategic plans and programs, both short and long-range to support business goals and the objectives of the organization. This includes, but is not limited to, developing and implementing plans for the operational infrastructure in the form of policies, systems, processes, and staff development to improve the overall operations and effectiveness of the organization. The COO is responsible for ensuring UWGLA fiduciary responsibilities, budget management, contract compliance, auditing, and financial reporting are addressed with the Controller and President & CEO. Together with the President & CEO, the COO will establish and maintain relationships with key community and strategic partners in support of the UWGLA mission of Creating Pathways out of Poverty.
Finance & Operations Management
- Provide guidance to direct reports in developing operational plans and timelines for all projects and initiatives. Fosters engagement, team building, and consensus across the organization through regular meetings, collaboration, and other professionally sound methods.
- Own overall supervisory responsibility for UWGLA operations.
- Work with Controller and other finance personnel to assess fiscal requirements, develop budgets, and manage expenditures.
- Provide recommendations to leadership regarding all major strategic and financial decisions and oversees the implementation of decisions.
- Outline how operational and strategic progress will be measured and oversee the preparation of periodic and annual summary reports for key stakeholders.
- Identify opportunities to leverage and/or redesign processes, tools, and technology to improve UWGLA operations.
- Ensure timely filing of all required regulatory reporting, as well as those required by United Way Worldwide.
- Participate in and provide leadership for UWGLA-wide initiatives that seek to enhance operational and translational capabilities, services, and outcomes.
- In partnership with the President & CEO and Executive team, develop and implement strategies to foster the acceleration of UWGLA mission efforts, support leadership productivity, and engagement of all staff members.
- Oversee key cultural initiatives and ensure collaboration with all department leaders across UWGLA; function as Executive resource.
- Facilitate the development, communication, and evaluation of goals for UWGLA on an annual basis.
- Represent UWGLA in a variety of external forums including industry meetings, professional association meetings, and public-private partnerships in order to foster the cultivation of industry relationships which may benefit the goals of UWGLA.
- Contribute to strategic planning and oversee operations and problem solving for all aspects of UWGLA.
Human Resource Development
- Identify and recruit key staff in collaboration with Human Resources.
- Work with Human Resources to administer personnel policies and standards, benefits renewal contracts, salary administration, and best practices in a union and non-union work environment.
- Motivate, team build, guide, train, and lead a high performance management team and provide mentoring as a cornerstone to management development. Able to prioritize multiple program objectives, set goals, and inspire staff.
- Own the management development program to enhance the personal and professional development of the entire staff, including oversight of training programs and relevant staff assessments.
- In partnership with Human Resources, oversee performance management process, including the development of job-specific performance standards, individual development plans, and annual performance evaluations for UWGLA staff.
- Review and ensure timely authorization of personnel actions including, but not limited to, hiring, performance evaluations, promotions, transfers, vacation schedules, and disciplinary action in concert with organizational policies and practices
- Oversee and direct, through direct reports and other managers, the supervision of all operational staff (Central Services, Finance, Gift Processing/Funds Distribution, HR, and IT).
- Other duties and responsibilities as assigned.
- Minimum 10 years progressive related experience with proven successful operations management and/or executive level of expertise. Must possess solid business acumen and experience at a senior leadership level.
- Prior P & L management experience required; demonstrated strength in financial planning, budgeting, and analysis with previous experience overseeing non-profit programs.
- Demonstrated track record of attracting and developing high performance teams.
- Strong ability to provide strategic level input to senior leadership and the ability to influence others at all levels of the organization.
- Should possess excellent interpersonal, written, and verbal communications skills; excellent relationship building skills and demonstrated confidence working with corporate and community leaders.
- Must be able to exercise initiative, independent good judgment, flexibility, discretion, and solid decision making.
- Analytical capabilities, including the ability to think critically and strategically, to propose and implement change successfully.
- Must be able to successfully organize, plan, prioritize, and manage multiple priorities; able to work within a fast-paced environment.
- Possess personal qualities of integrity, credibility, and commitment to UWGLA Creating Pathways out of Poverty mission.
- Intermediate knowledge of Microsoft Office (Excel, Word, Outlook, and PowerPoint) is essential; experience using Microsoft CRM or comparable fundraising database software preferred.
- Bachelor’s degree in Business Administration or equivalent combination of relevant education and experience required. Master’s degree preferred.
Interested candidates please email a cover letter, resume and salary history to Ben Lambert of Berkhemer Clayton Executive Search at firstname.lastname@example.org
United Way of Greater Los Angeles is an equal opportunity employer. We are committed to providing equal employment opportunity for all applicants and employees regardless of race, color, religion, creed, gender, national origin, ancestry, marital status, sexual orientation, age, citizenship status, physical or mental disability, medical condition, or status as a veteran. Employment decisions are based on merit, qualifications, abilities and business needs.